MAi Pay Privacy Policy
Effective Date: December 2024
1. INTRODUCTION
This Privacy Policy (“Policy”) explains how MAi Pay LLC (“MAi Pay,” “we,” “our,” or “us”) collects, uses, stores, and shares information when you use our merchant-processing services, website (www.gomaipay.com), payment terminals, and related software (collectively, the “Service”).
By using the Service, you consent to the practices described in this Policy. This Policy is incorporated into and forms part of our Terms and Conditions.
2. INFORMATION WE COLLECT
We may collect the following categories of data:
Business and Contact Information – Business name, owner name, email, phone number, physical address, tax ID, and other registration data.
Transaction Data – Payment details, terminal logs, timestamps, and settlement activity.
Financial Information – Partial bank-account or routing details needed to process deposits and fees (handled by PCI-compliant processors).
Technical Information – Browser type, IP address, device IDs, and activity logs.
Cookies & Tracking – Used to secure sessions, detect fraud, and analyze usage trends.
Support Data – Communications with customer support, onboarding forms, or dispute correspondence.
3. HOW WE USE YOUR DATA
We use collected data to:
Provide and manage merchant-processing and related services.
Facilitate account setup, funding, and customer support.
Detect and prevent fraud or unauthorized activity.
Ensure PCI-DSS compliance and maintain network security.
Improve platform performance and user experience.
Communicate updates, offers, or compliance reminders.
4. DATA SHARING & DISCLOSURE
MAi Pay does not sell personal or business data. Information may be shared only when necessary with:
Processors & Banks – For transaction settlement and funding.
Compliance Vendors – For fraud monitoring and KYC/AML verification.
Technology Partners – For hosting, analytics, or technical support.
Legal Authorities – When required by subpoena or applicable law.
All partners are contractually bound to safeguard your data.
5. DATA RETENTION
We retain merchant records only as long as necessary to deliver the Service or comply with financial-industry and legal obligations. When retention periods expire, data is securely deleted or anonymized.
6. DATA SECURITY
We apply industry-standard safeguards including encryption, tokenization, and access controls. While we work to protect your data, no system is completely secure; you use the Service at your own risk.
7. YOUR RIGHTS & CHOICES
You may request to:
Access, update, or correct your information.
Close your account or request deletion of personal data (subject to legal retention rules).
Opt out of marketing communications at any time.
Requests can be submitted to [email protected].
8. CHILDREN’S PRIVACY
MAi Pay does not knowingly collect data from individuals under 18. If such information is discovered, it will be removed promptly.
9. INTERNATIONAL USE
If you access MAi Pay services outside the United States, you acknowledge and consent that your information may be processed in the U.S. or other jurisdictions where our processors operate.
10. THIRD-PARTY SERVICES
MAi Pay may integrate with third-party providers such as:
Processors: Fiserv, Stripe, Elavon, or other PCI-certified entities.
Analytics & Hosting: Google Analytics, Cloudflare.
Security Tools: Fraud-monitoring and compliance APIs.
These providers maintain their own privacy policies; we recommend reviewing them directly.
11. POLICY UPDATES
We may revise this Policy periodically to reflect operational or legal changes. Updates will be posted on www.gomaipay.com with a new Effective Date. Continued use of the Service constitutes acceptance of any revisions.
12. CONTACT INFORMATION
Email: [email protected]
Mail: MAi Pay LLC
2200 N Commerce Pkwy
Weston, FL 33326
© 2024 MAi Pay LLC — All Rights Reserved.